Help centre
Answers to the questions we are asked most.
- Track a shipment with the tracking number on your receipt or label.
- Sign in to see your shipments, invoices and shop orders in one place.
- Browse the shop for packaging and other goods you can buy from us.
- Still stuck? The office details are below.
How do I track my parcel?
Enter the tracking number on your receipt on our Track shipment page. You can also use your shop order code, or the tracking number from the courier that sent your parcel to us from abroad.
How much will my shipment cost?
Use the calculator on our Pricing page for an estimate. The final charge is confirmed when we weigh and measure your parcel at the office.
Do I need an account?
No, but an account lets you see all your shipments, invoices and shop orders in one place, and follow parcels sent to you. Registering with the phone number you give at our offices links your past shipments automatically.
How do I pay?
We accept cash, mobile money and bank transfer. Staff record your payment and your invoice shows what is paid and what is still due.
My tracking number is not found. What should I do?
Check the number on your receipt or order confirmation for typing errors. A parcel sent from abroad only appears once it reaches our office. If it still cannot be found, contact us with your receipt.
Can someone else collect my parcel?
Yes. They should bring your tracking number and their own valid ID.
