Terms of service
The terms under which we carry your goods and sell from our shop.
These terms apply when you send goods with BEMA PRIME, buy from our shop, or use this website. By handing us a parcel, placing an order or creating an account, you agree to them.
1. Our services
BEMA PRIME carries parcels and cargo between our offices and warehouses, locally and internationally by air, sea or road, and sells goods through our online shop. We may decline any shipment or order.
2. Your responsibilities as a sender
You must describe the contents of your parcel truthfully, declare its value where asked, and pack it well enough to travel safely. You must not send anything illegal, dangerous or prohibited in Ghana or the destination country. You are responsible for any customs duties, taxes and fees charged on your goods, and for any cost or penalty caused by an inaccurate description.
3. Inspection
We may open and inspect any parcel, and refuse or return goods we are not permitted or not willing to carry. Customs and other authorities may also inspect or hold goods.
4. Prices and payment
Charges are based on weight or volume at the rates shown on our Pricing page or agreed with you, and are confirmed on your receipt and invoice. Payment is due as stated on your invoice. We may hold goods until charges are paid in full.
5. Delivery and collection
Delivery dates are estimates, not guarantees. We are not responsible for delays caused by customs, weather, carriers or other events outside our control. Goods must be collected within a reasonable time of being ready. We may charge for storage, or dispose of goods left uncollected for more than 90 days after we have tried to contact you.
6. Loss and damage
We take care of your goods while they are with us. If a parcel is lost or damaged while in our care, our liability is limited to its declared value recorded on your receipt, or the shipping charge paid where no value was declared. We are not liable for damage caused by poor packing, the nature of the goods, or inspection by the authorities, nor for any indirect loss such as lost profit. Claims must be made within 48 hours of collection for damage, and within 30 days of the estimated arrival date for loss.
7. Shop orders
Prices in the shop are in the currency shown and may change without notice before you order. We confirm every order by phone before it is sent out. Returns and refunds are covered by our Returns & refunds policy.
8. Your account
Keep your password private. You are responsible for activity on your account. We may suspend accounts that are misused.
9. Changes to these terms
We may update these terms. The version on this page when you use our services applies.
10. Governing law
These terms are governed by the laws of the Republic of Ghana.
